Author Archive for dlux

Understanding Your Dealership’s Bounce Rate

Website Bounce Rate ExplainedBounce rate is a significant concern for many car dealers, and rightfully so. It plays a significantly part in indicating your website’s ability to satisfy the needs of it’s users, and to some degree could even affect rankings. But in many cases, what may be considered a troublesome bounce rate could indicate that your website is actually driving leads.

Bounce is the percentage of visitors that visit a page of your website for only a few seconds before immediately leaving. The bounce rate of visitors from both organic and paid search can help to measure the quality of traffic your website or marketing efforts are bringing in. High quality traffic, such as those who are actively looking for a nearby car dealership, are less likely to bounce than someone who lives two states away that accidentally clicked on your ad or organic listing.

Ideally, the lower the bounce rate the better. As mentioned above, it means more qualified traffic is being sent to your site. But a low bounce rate is also an indicator of the quality of content you provide on your site. For example, if you were searching for used cars Nashville, you most likely would want to see a page with used car inventory, rather than a page about financing or some other unrelated topic.

Google defines bounce rate as follows from the Google Analytics product documentation:

Bounce rate is the percentage of single-page visits (i.e. visits in which the person left your site from the entrance page). Bounce rate is a measure of visit quality and a high bounce rate generally indicates that site entrance (landing) pages aren’t relevant to your visitors.

While there are numerous rankings factors taken into account both on-site and off-site, it’s also likely that ranking factors are also present from within the SERPs. Google is able to assess data from within their own results, and it’s likely that this includes bounce rate. Bounce rate can also easily be assessed from Google’s popular products, such as the Google toolbar or Google Analytics. This metric can also be measured by how many times the same user visits the search engine.

How can my dealership’s bounce rate be lowered?

As already mentioned, a high bounce rate is generally a sign of two things. First, the quality of the webpage may be low, meaning the usability is poor or there’s simply a lack of quality, engaging content. Secondly, bounce rate may be a sign of unqualified traffic being delivered to the site, such as from a PPC campaign that needs more refined targeting.

Tailoring landing pages to a specific purpose or keyword will also be crucial for reducing bounce rate and improving conversion. For example, if someone is searching for new floor mats for their Toyota Tundra, why not send them to a designated Toyota accessories webpage rather than a generic Service page?

Refining your content and landing pages will not only reduce bounce rate in most cases, but you can also expect more organic search traffic, especially for low-volume, high-converting long-tail search terms.

Although bounce rate may play a very minor role in rankings, and generally can indicate low user engagement, the metric can often be misleading. While quality content remains crucial for any website, a car dealer’s website serves a very utilitarian purpose. To that effect, many bounces can result from users immediately finding your dealership’s phone number to schedule a service appointment. Others may perform a search for Detroit Chevrolet dealers simply to get the address of the nearest Chevy dealer in order to check out their new car inventory in person. Although those two scenarios may result in bounces in your statistics, those users may have converted and become customers anyway.

While bounce rate is an important metric, it can often be perceived as a bigger red flag than it should be as a certain amount of bounces are simply inevitable. When it comes to the car business, leads and sales are everything, and sometimes having what looks to be a high bounce rate may be an indication of your website doing exactly what it’s supposed to be doing - driving people to your dealership. Continue reading ‘Understanding Your Dealership’s Bounce Rate’

Google Releases SEO Starter Guide

Google Gives SEO AdviceIt’s not often that Google tells website owners and webmasters how to improve their rankings in the search results, so when they do it’s important to listen. A few weeks back, Google released their SEO Starter Guide, which provides valuable information for those looking to improve their website’s performance within Google’s rankings. The guide provides a high level overview of search engine optimization in plain English, and can certainly help anyone understand what’s needed to make their website more accessible to Google.

The Search Engine Optimization Starter Guide covers a variety of topics, including titles and descriptions, URL structure, site navigation, content creation, and much more. The guide is beneficial not only because it’s officially supplied by Google, but also because it’s written for nearly any experience level. Inside there are helpful illustrations and dos and don’ts which help to make it a valuable resource.

For those who want to gain a little more knowledge of SEO, but don’t know where to start, the guide is definitely worth downloading. Continue reading ‘Google Releases SEO Starter Guide’

Deconstructing Your SEO

Take Apart Your Current SEO EffortsTaking an audit of your website’s SEO performance is a good measure of determining where you stand and where you can expect to go. Many SEO companies offer website audits, and many perform continual website audits to benchmark and gauge ongoing SEO efforts. But what exactly should be included within a website audit?

A checkup of your website’s SEO can certainly help build an idea of how your SEO efforts are working. Just as routine maintenance and checkups are required on a car, doing an audit of your website can easily give insight into what needs to be done and perhaps what needs a little more attention. As an SEO strategy is usually a long-term commitment, an audit can help you see where you stand in search rankings, how you stack up against competitors, and what direction you should be taking with your keyword targeting and continuing goals.

There are valuable questions that you should be asking to help identify which direction your website performance is heading. Which keywords are you ranking well for, which keywords you aren’t ranking for, which competitors are ranking more aggressively than you, which competitors are dominating within your local region? These are just some of the questions that should be asked.

Taking a look at how your car dealership is ranking is valuable for a number of reasons. First, you may be completely new to the world of SEO and you may want to evaluate if it’s something that’s right for your marketing mix. Maybe you’ve already started an SEO campaign, but need a little more intelligence to guide your decision making. Another possibility is that you want to evaluate where your next steps should be. Lastly, an SEO audit can also give you peace of mind, and let you know what opportunities lay in front of you.

Deconstructing your current SEO efforts, or lack thereof, can be helpful in shedding a little light on your existing online presence. You certainly don’t need an audit to tell you what you already know. But if your dealership is new to search, or perhaps if it has been a while since you last addressed your SEO standings, you may find out that an audit can identify whether you’re rock solid in the SERPs or whether you’re on shaky ground. Continue reading ‘Deconstructing Your SEO’

SEO Remains Synonymous With Change

One of the most exciting parts of working in the field of search engine optimization is that search is constantly changing, and there are always new tools, tactics, and developments to keep abreast of. Among the latest of these changes is Google’s new SearchWiki product. In a nutshell, SearchWiki lets users customize their personal search queries by giving them the ability either promote sites they like and find valuable, or remove sites that they don’t find particularly useful or relevant.

Google's New SearchWiki

This is a big change to how users interact with Google results. Although this product is for personal use only, and does not impact global rankings, the notion that SearchWiki will someday be used to influence rankings is not completely outside the realm of possibility. As such, plenty of search marketers have voiced concern about the impact this will have on SEO campaigns.

Google and the other engines have introduced plenty of changes over the years that have been perceived to dramatically affect SEO’s, such as the infamous Florida update. Despite all of these changes, including SearchWiki, the foundation of SEO has remained relatively stable.

Websites still need to have optimal accessibility for spiders, they still need to have pages that are geared towards important keywords that searchers will be using, they still need quality content that will provide users with value, and inbound links still are used as indicators of what other people, and other websites, think about your website. These are all ranking factors that have remained relatively constant in the ever-changing world of SEO. Because these factors have managed to stick around and maintain their weight on rankings, it’s important that they shouldn’t be overlooked amid new buzz-worthy tactics. Although new tactics, tools, and methodologies will continue to transform SEO and related Internet marketing disciplines, it’s crucial not to overlook the simple things. Continue reading ‘SEO Remains Synonymous With Change’

PPC Tactics for Tough Times

As we know, car dealers are feeling the effects of the current recession like no other industry. With so much at stake in the current economy, search engine optimization and marketing has been a huge benefit to plenty of dealers who want to maintain leads as cost effectively as possible.

For those who are active in search, or considering allocating addition marketing dollars to search, know that there are still opportunities to be had online despite the current economic downturn. In fact, those who are PPC advertisers can take advantage of helpful tactics from AdWords experts.

Just released, Google’s Tough Tactics for Tough Times outlines helpful tips that any paid search advertiser should consider. One of the biggest benefits to SEO and SEM is that it enables dealers to maximize online exposure online while also maximizing ROI. What many advertisers are finding out is that this also holds true when the going gets tough. Although they may be somewhat general, we recommend checking out Google’s helpful tips to staying competitive in the downturn. Continue reading ‘PPC Tactics for Tough Times’

The Intersection of Social Media and Search Marketing

Automotive marketing is becoming more innovative than ever as more marketers within the automotive realm are exploring search engine optimization, pay-per-click advertising, and social media marketing. But while car dealers are struggling to keep their doors open in the current downturn, the truth is that there are still so many opportunities to adopt aggressive SEO and Social Media Marketing strategies.

Perhaps one of the largest hindrances to the adoption of social media marketing for car dealers and the auto business in general is the lingering misconception that social media is simply for entertainment purposes, or perhaps only caters to a very young demographic. Truth is, social media websites are increasingly dynamic when it comes to how they are used and the users they attract.

Social media is more than that funny YouTube video that got passed around the office via email. More users are using it to shop and to find content on the Web, and in many ways compliments or parallels the way content is found via search engines. Although advanced search algorithms help deliver relevant content to users when they perform a search query, social media websites can serve the same function, but uses content submitted and/or promoted by users rather than relying on algorithms alone. Already we’re seeing a convergence of these two areas as seen by Universal Search and Google’s recent release of SearchWiki.

While that sounds great for those who haven’t really considered social media marketing before, many marketers have dabbled in social media and have failed miserably. And while most social media marketing campaigns fail, there are plenty more that succeed and find more traffic, more leads, and more links coming to their Website.

What makes social media especially exciting when it comes to car dealers and the automotive industry is that the vertical is rich with opportunities. First, potential car buyers these days go online to begin new and used car shopping. Having a site that’s findable via effective SEO and PPC strategies is one important factor to reach out to these consumers. Secondly, shoppers may also be utilizing social media websites to find additional information on a particular car, a brand, or a dealer. The last point I want to make is that the automotive vertical is unique in that it has consumers that are passionate about specific brands and about cars in general, and as such there’s opportunity to use innovative marketing AND impeccable customer service to excite existing and potential customers and drive positive exposure online.

While dealers strive to move forward in a weakened economy, the exploration of social media in your online strategy could yield cost-effective results. Social media is relied upon more and more as a utility to find and compare information. Over time, the relevancy and importance of user-edited content will only become more important, resulting in further convergence between social media and search. Continue reading ‘The Intersection of Social Media and Search Marketing’

Car Dealers Embrace Online Video

Of all the businesses to dive into online videos, YouTube visitors are increasingly finding more engaging automotive videos coming from car dealers. While many car dealer videos are expected to be dull and overly salesy, YouTubers are instead seeing unique characters, humorous stories, and elaborate plots emerging from the minds of car dealers and their marketing agencies. With plenty of dealers getting thousands of views from their videos, the question is, where is your dealership’s video content?

It’s expected that Internet video is going to become increasingly important to car dealers by this time next year, with many dealers including online video prominently within their marketing mix. In many instances, video may require only a modest investment of time. For example, many dealers feature OEM templates that they can use on their websites and on YouTube. But this method lacks a dealer’s unique brand, and it opens up an opportunity for dealers to put their own stamp on video content that’s destined to be distributed on the Web.

Taking a chance and creating online videos that are creative and entertaining can go a long way when it comes to building an online presence for your dealership. Perhaps one of the best examples is Badger commercials from the Johnson Automotive based in North Carolina. The commercials feature a badger as a car salesman that pushes customers to buy a car for the price that he wants. What makes these ads successful and viral is that they embrace the stereotype of a pushy, unethical car salesman and lets customers know that you won’t find that at a Johnson Automotive dealership. On YouTube, these videos have already received hundreds of thousands of views, and have easily given the dealership solid brand recognition. The Badger not only can be visible online, but can also be found on television and in print. Even their website, NoBadgers.com, builds upon the character.

But having a commercial with a “Big Idea” such as repulsive badger is by no means a requirement. As we’ve stressed before, video provides many benefits, especially with the the ability to find its way into search results. Promoting your seasonal incentives is one of the easiest ways to come promote your dealership online. And while having a character like the Badger may be entertaining, just having something simple and honest can also make a huge impact as Jackson Honda customers have found with videos like the one below.

Dealers are discovering that having an online video strategy is one of the most cost effective marketing tactics available. Videos are relatively cheap to create, and quick and easy to distribute online. As we’ve already discussed, Universal Search also enables video content to grab exposure in the SERPs. While the biggest expense in running an ad on television is the cost of air time, running the same ad online costs nothing thanks to YouTube and other free video websites.

With increasing consolidation among car dealers, along with many dealerships closing their doors for good by year’s end, existing dealers need to find ways to build stronger relationships with their community and potential customers. Online video is a cost effective way to do just that. Continue reading ‘Car Dealers Embrace Online Video’

Search in the Automotive Marketing Mix - OEMs and Dealers Alike are Embracing Search Amid Downturn

Domestic automakers have had very visible weaknesses in recent months. Falling overall auto sales have hit domestic brands especially hard, and as a result budgets are drying up fast. Faced with financial uncertainty, automakers have been forced to cut marketing budgets, while search and interactive media have been utilized to make up for more costly media choices.

General Motors, for example, has already announced widespread cuts to the media budget for 2009. Ford has also cut their budget by about 35 percent. Automakers are also veering away from sponsorships and other alternative forms of marketing, in favor of search marketing, digital video, and other forms of online media.

Search Could Ultimately Be the Solution

While the automakers themselves are dumping more of their budget into online marketing, car dealers would be wise to follow suit. In the midst of economic woes and skeptical consumers, Internet marketing departments should consider allocated marketing dollars to ROI-based marketing such as SEO and SEM.

Search marketing spending in the automotive space has increased dramatically recently, and that trend is only expected to continue. If only a small percentage of a dealer’s marketing is showing a return, it makes no sense to continue to dispose of valuable marketing dollars on methods that simply don’t work. This is especially important to consider when the National Automobile Dealers Association has predicted that hundreds of dealers will be out of business by years’ end due to the economic slowdown.

With new car purchases on the decline, automakers and their dealers are realizing the incredible value of online marketing - specifically search. With fewer new car sales, dealers have to be more flexible, promoting other profit centers such as used cars, parts, and service. Unlike other media, search provides the greatest flexibility in promoting these other profit centers, both in terms of organic and paid search. This flexibility provides not only the means to boost new car sales, but also seamlessly boosts awareness of a car dealer’s other profit centers, which are becoming increasingly important to a dealer’s success.

Opportunities for Car Dealers in the SERPs

Utilizing search to promote profit centers beyond new car inventories is the key to success these days, and there are plenty of dealers that are heading in the right direction. For example, a search for ‘body shop Costa Mesa’ delivers searchers directly to Cost Mesa Lincoln Mercury’s body shop page, without requiring the user to take additional steps from the dealer’s home page.

Likewise, regular vehicle maintenance is another profit center that many dealers are looking to promote these days. Searching for an oil change Reading PA, for example, delivers drivers directly to Savag61 Dodge’s service page on their website, making it easy for those needing maintenance to locate their facilities and/or schedule service.

While new car sales have slowed, used car sales have actually increased for many dealers as buyers are looking to save as much money as possible. This can be seen with a Used Cars Burnsville search which delivers searchers to the pre-owned page of Burnsville Toyota’s website.

With financing becoming a growing concern for dealers, many potential car buyers are eager to get information on financing a car, and determine if they even qualify for a car loan. As such, a search such as ‘Sinking Spring car loan’ is important to Savage KIA, and as such searchers can easily access their finance department straight from the SERPs.

If a dealer offers something that no other dealer offers, there’s also a huge opportunity to capitalize on what sets you apart. Richmond Ford for example offers a huge commercial truck inventory, and performing a search for Commercial Trucks Richmond sends potential commercial truck buyers directly to their specialty page, rather than a page that will simply waste their time.

Automotive Marketing Strategies Reflect Economic Constraints

With the potential for losses high among dealerships these days, taking an integrated approach when it comes to organic SEO and paid SEM can deliver exposure that will compensate for other forms of media that provide high expense and low return. Ideally, OEMs would be wise to take note of the value that search marketing can provide and align their strategy with that of their dealers; however such a move has yet to take place for many automakers. Despite this disconnect, search will continue to grow for dealers for its ability to produce leads and provide extensive local marketing coverage.

The full extent of the credit crunch’s impact on the automotive industry has yet to be seen. Many dealers across the country are expected to go out of business, and as budgets tighten, dealers have many struggles ahead. With loan delinquencies on the rise, and the availability of credit on the decline, dealerships have less room to operate. But with search marketing, the potential to drive customers to money making services aside from the dealer’s new car inventory is high, which is precisely what’s needed to help dealers keep their doors open.

The economy is a top concern for potential car buyers. As a result, traditional advertising that attempts to draw consumers to dealers isn’t enough. Marketing dollars should be allocated to outlets that speak to a driver’s needs and will help satisfy what they want, whether it’s buying a new or used car, a new vehicle accessory, or simply an oil change. Search has the ability to address each of these needs and more.

Continue reading ‘Search in the Automotive Marketing Mix - OEMs and Dealers Alike are Embracing Search Amid Downturn’

Internet Marketing Still Works in a Bad Economy

Few businesses have felt the effects of the current economic slowdown like car dealers. The reason is obvious since car dealers rely on credit to run their business, and the credit crisis is putting increasing strain on their operations. In addition to problems in the credit industry, auto sales are down across the board, and specific segments such as the truck and SUV categories are hit the hardest due to rising gas prices, among other constraints.

Stalled Truck Inventory The National Automobile Dealers Association has also made the prediction that hundreds of dealerships will go out of business by the end of the year, prompting many local dealerships to remain unenthusiastic about the current economic environment.

With everything happening in regards to consumer spending and the economy, not to mention failing banks, high jobless rates, and federal and state budget problems, there remain factors to remain optimistic about.

Innovating internet marketing still provides a solid foundation for a dealership to promote itself and drive leads. Online marketing also provides a foundation for networking, branding, communicating with your community in a cost effective manner. In addition, internet strategies are more trackable and measurable than traditional media tactics.

There are endless reasons to still consider boosting your internet marketing efforts in the slowdown:

Be found where car buyers are searching. This is perhaps the best reason for boosting search visibility, whether it’s via paid or organic listings. If buyers in your area are actively looking for what you offer, there’s no reason you should be ignoring that opportunity.

Save money and boost ROI. Internet marketing is the best marketing tactic in the economic slowdown because it’s extremely cost effective. Traditional marketing and advertising is expensive, and perhaps more so recently as traditional media outlets are hurting financially in the slowdown as well. Internet marketing may require more time and maintenance than other forms of marketing, but it certainly is less expensive.

Test, Measure, then test again. Internet technologies enable marketers and dealerships to test and measure their efforts. Whether you’re launching an SEO campaign, a PPC campaign, or you simply want to measure a specific metric that’s important to your dealership, you can gain insights unlike any other form of media.

Don’t take your eyes off the competition. If you’re considering allocating more resources to online media, consider what your competition is doing. Chances are, they’ve already begun boosting their online marketing efforts! This will give them the advantage of greater visibility among potential customers that are actively searching for your dealership.

Flexibility like no other. Internet marketing enables businesses to shift gears quickly and be nimble in a dynamic economic atmosphere. Switching keywords or changing the profit center that you would like to promote the hardest can usually be done on the fly, which is rarely possible with traditional marketing.

Marketing dollars are tight for many dealers, which is precisely why dealers need to spend considerable time in evaluating which strategies are the best to pursue. Rather than cutting budgets across the board and running the risk of potentially reducing the number of leads further, dealers may want to think about where they should be investing their money to deliver the greatest opportunities and ROI. Simply put, don’t take a step backwards in response to economic hardships - instead, take a step forward.

Continue reading ‘Internet Marketing Still Works in a Bad Economy’

Habits of Highly Effective Bloggers

The process of getting a business blog online is in many cases an easy process, but building a relationship with your readers is easier said than done. To shed light on this topic, some blogging veterans from Dell, Yahoo, Facebook, and Kodak, spoke at Blog World about the 7 Habits of Highly Effective Bloggers to build relationships and legitimacy among readers.

Understanding that the relationship with your readers is a complicated one is important, and much what you write can either satisfy what readers are in search of, or simply deter them from reading further. One of the biggest tendencies that put this relationship at risk is the tendency to rehash press release content and other information that may already be known or readily available to your readers elsewhere. This is perhaps one of the easiest sources to generate ideas for content, but taking a unique approach to your blog’s content will surely payoff. For example, the official Dell Blog could have been used to regurgitate new product introductions and press releases, but instead the blog took a different approach and discussed stories and topics that may not be out in the open, while also discussing stories pertaining to customer service and issues that are more helpful for customers.

Another important habit for bloggers is to tell honest, current stories within your blog. Using natural language and getting personal with your readers can often have the best results. Having this approach can keep readers coming back to your blog again and again, and can also encourage them to subscribe by email or RSS. By being honest, and perhaps a bit informal, you can separate your blog content from the content you would release via a press release.

Although there may not be huge limitations when it comes to car dealers, knowing your limits is important for any business blogger. In some cases, legal issues could be raised if you blog about something that you shouldn’t be discussing. In the case of Yahoo’s Nicki Dugan, Yodel Anecdotal’s Blog Editor, there are plenty of times when posting something seemingly innocent could have serious legal implications. For example, during Microsoft’s failed attempt to purchase Yahoo, anything said within the Yahoo blog was under scrutiny from the company’s entire legal team. But luckily in most cases, car dealers can make posts to their business blog without the limitations of serious legal problems.

Another habit that was recommended by the panel at Blog World was to make lemonade whenever handed a lemon. For nearly any business, there are opportunities for negative experiences among customers, and as such these folks may leave negative comments on your blog. An interesting strategy would be to own up to such negative feedback and respond to the comments in an understanding and apologetic manner if the customer was somehow unintentionally wronged. Doing this would make your blog a powerful PR platform and may help customers understand you a little bit better, and let others see your side of the story. Also keep in mind that most blog platforms allow you to turn off comments completely, so it’s up to you if you choose to utilize that feature.

One size doesn’t fit all when it comes to blogging, and that couldn’t have been more evident based on the eclectic panel. Some car dealers, for example, will not have the legal limitations of Dell’s blog or Yahoo’s blog, nor will they drive the same amount of traffic. But there are still opportunities when it comes to blogging, especially in being able to talk directly to existing customers, potential car buyers, as well as your dealership’s entire community. As such, it’s important to find the stories and the angles that seem to fit for your dealership and your community.

While one size doesn’t fit all, it’s important to learn as you go. There are plenty of ways to utilize a blog, and for many dealers just getting into blogging, there are plenty of things to learn. With the growing number of tools, widgets, and blogging platforms to choose from, blogging is often a continual learning process, but that’s also what makes the process extremely fun and rewarding. When blogging, your mantra should be “It’s not about us,” and it should help guide your posts and content and steer it in the right direction.

Lastly, don’t think of your blog as just words on a page. As we’ve already discussed, your blog is a new media platform, and can support a variety of content beyond just copy. Using video, photos, and audio, can easily add greater interactivity to your blog, and give readers even more insight into who you are and what you’re all about.

Continue reading ‘Habits of Highly Effective Bloggers’